Evaluating your children’s ministry is one of the most important responsibilities you have as a KidMin leader (see also here & here).  There are many different ways to evaluate, but one of the most effective (and fun!) is to invite an Incognito Inspector to your children’s ministry.

What is an Incognito Inspector? It’s something akin to the “secret shopper” idea. It’s someone you bring in to interact with your children’s ministry in “real time” and offer constructive and honest feedback on the elements of your children’s ministry that you ask them to inspect.  You will want to find someone that:

• your children’s ministry team will not recognize
• is willing to be bold in carrying out the assignment
• knows something about what a children’s ministry should function like (another KidMin person or a parent)

Here’s how to do it:

1. Invite someone you know to be the Incognito Inspector.  It should be someone with kids willing to actually interact with your ministry as a family. My sister was the perfect fit to be myIncognito Inspector.  She has 5 kids aged 2 to 10 (so they were put into multiple classes). Her oldest is a high-functioning autistic boy, and 3 of them are adopted (1 from China & 2 from Uganda). She’s been around the church her whole life and she’s willing to create challenging circumstances for my volunteers (more on that later).

2. Walk through the Incognito Inspector process ahead of time.  This might include (but certainly isn’t limited to) having the Incognito Inspector:

• attend a typical service, completing the visitor process and placing the kids in the classroom (in other words, participating in the typical process as a visitor)
• provide feedback (verbal feedback or a rating system – whatever works best for you) on typical interactions from the experience (were the volunteers friendly & helpful?; did the volunteers know answers to questions?; was it easy to find classrooms?; was the check-in process understandable & easy?; etc.)
• create some “challenging” situations for the volunteers (for example, try and pick up a child without the check-in tag to see how the volunteers handle it; asking volunteers difficult questions to see how they respond; or other challenges which create situations you would like to get feedback from).

3. Carry out the evaluation, remembering to:

• never abuse the participation of the children;
• never put the volunteers in an embarrassing or compromised situation;
• never risk the safety of anyone.

4. Debrief with the Incognito Inspector about their experience…get feedback about what you specifically talked about evaluating and also about other observations and thoughts they can contribute.  And be sure to show them your gratitude with a free lunch, gift card or some other form of thanks.

5. Share your findings in a fun and instructional way with your team (single out those who did well for public praise; speak generally or privately about negatives that need to be improved upon).

I would encourage you to use the Incognito Inspectormethod of evaluating your children’s ministry.  You might be amazed at what you find out!

It’s important to make a good first impression with guests who attend your church. Churches that are strategic put a lot of thought and intentionality into making guest families feel welcome when they first walk on campus.

But many times we overlook the power of making a good lastimpression. A poor last impression can nullify a good first impression. A good last impression can greatly enhance a good first impression. 

The last few minutes a guest family spends on your campus will be a big part of what they remember about the experience.

Here’s some tips on making a good last impression on new families whom God sends your way.

Have appropriate background music playing. Music is such a potent mood setter. What emotions do you want families to experience when they are leaving. Fun? Relaxed? Reflective? Worshipful? Pick songs that will help evoke those emotions.

I injected the word “appropriate” because the music should match the time of day and environment. Fun, peppy music in your elementary area might be a good fit while slower, calming music might be a good fit for your nursery area. Fast, up tempo music might be the best fit for a service in the middle of the day while slower, relaxed music might be the best fit for people leaving an evening service.

Disney is a master at matching music to the emotion they want you to experience. They open their parks in the morning with medium tempo, anticipatory music. When you are leaving their parks late at night you will exit to relaxing, reflective music. The music is not being played randomly, but with careful thought and planning.

Quick pick-up time. People hate waiting in lines. Just go to the DMV and look around. You won’t see many smiling faces. You don’t want a families’ last thoughts to be about waiting in a long line. Evaluate your pick-up process and logistics. What can you do to shorten the pick-up times?

Clean diapers. Make sure all babies and toddlers have a clean diaper on. Put a sticker on the diaper that says “I was changed.” Provide the diapers. You never know when a family in need may be down to their last few diapers. That small act of kindness will leave a great last impression.

Incident reports. Kids are going to fall down, hurt their finger, bite their lip, get scratched, and even get bitten occasionally. When incidents like this occur, it’s important to let the parent know what happened when they pick up their child. I would strongly encourage you to have an incident report that is filled out. Explain in writing exactly what happened. Review it with the parent and have them sign it. Doing this will leave a better last impression than the parent getting home and discovering the injury without being told up front.

Guest services staffed. Many parents will come out of a service with questions. It may have been something about Children’s Ministry they read in the worship guide or heard about during announcements. Walking up to an empty guest services counter will not leave a good last impression. Have it staffed so people can get answers, sign-up for events or classes, etc.

Fun factor. Kids love to have fun. Do you have a playground? Maybe a game room? A cafe or fellowship hall? Think about opening them up after service. Give families a place to hang out together. Let parent’s last impression be watching their kids have fun, spending time with their kids over a game of air hockey, or sharing a meal together.

Exit greeters. A friendly, smiling person holding the door open and thanking families for coming can make a great last impression.

Traffic flow. Have clear directional flow for people who are driving off your property. Think through the best traffic exit flow. Have volunteers who are in the parking lot directing traffic if needed.

Good-by signs. Place signs in strategic places that let people know you’re glad they came and want them to return. We have placed signs that say “We love you…come back soon” at many of our key exit doors.

Want to see the return rate of new families go up at your church? Then focus on the first and last impression. This will enable you to truly make a “lasting” impression.

What do you do to make a good last impression with families? Would love to hear any thoughts, ideas, or suggestions you may have to add.

Recently I’ve read a lot of commentary about how families arechoosing youth sports over church involvement. I need to let you know up front that I’m a youth football coach for young boys that play both in the fall and the spring.  I view my sons’ and daughter’s involvement in sports and other extracurricular activities as an important part of their maturing into well rounded individuals.

It always strikes me as humorous when those of us involved in ministry see other outside activities as competition for our events. First, I view the events that we plan for our children and families as valuable and important for everyone involved. Second, I see great value in other activities outside the church.  It seems to me that we should ask ourselves Three Questions as we attempt to reach families and desire to teach them how to grow spiritually:

1. When we offer an event, do we consider the families existing schedule and commitments?

1. Is the event we are planning truly going to make an impact, or are we just continuing something because we’ve always done it?

1. Are we scheduling so many classes and events that it would hinder a family’s opportunity to connect to their community?

Concerning question number one, too often the church calendar is planned without even considering community events.  To me this comes could be considered arrogant or even foolish.  When a missionary goes into a foreign country one of the things they invest a great deal of time in is discovering how that community functions.  Why would we attempt to reach our community without the same mindset?  If our goal is to reach our community we should take the time and look at what activities are taking place inside our community as we begin to create our own schedule.

Question number two should be asked of every event we undertake.  Too often events at church are planned and presented just because it’s what we always do.  Every event should be evaluated under the microscope of the event’s goal and value.  Some events simply need to be reinvented while others simply need to be dropped because they no longer achieve the desired goal.

Now let’s take a look at question number three. My familyand I moved from Texas (the belt buckle of the Bible Belt) out west to Arizona.  I can say with complete conviction that the way most families view church here is a great deal different from how it’s viewed in the Bible belt.  I also know from personal experience that those of us active in church can become so involved with church activities that we are no longer connected with our communities.  This tendency to become insulated from the outside is what one author dubbed the“Christian Ghetto.” The longer you have been a believer who is active in your church the more intentional you must be to connect with an unbelieving community.  I believe our call to be“salt and light” is too often forgotten and we simply become a “holy huddle” that is no longer focused on the “main thing.” Our family’s experience in youth sports has been one of the best ways to connect with our community.  We have the opportunity to develop close relationships with many families who otherwise would have little or no connection to a local church.  Our goal as a family is to share Jesus in a relational context by simply being who we are as a member of our community.  Men who would never talk to a “pastor” will share what’s going on with their friend the “Coach.”

My challenge to all of us is:

1. Ask the three questions of every event we plan.
2. Make a commitment to find a way to embrace youth sports and other extracurricular activities in order to make a difference.
3. Be “Salt and Light” outside the doors of our churches.

So, what does your church schedule look like?  What evaluation tool do you use following each event?  What are some ways that you connect to your community?  Leave a comment and let’s talk.

When we redid our children’s facility a few years back, I took that opportunity to change lots of things. One of the things I made sure we did was make our values clear and transportable. I want to always make sure that why we do what we do stays at the front of our minds. It’s very easy for us to forget why we do what we do. We have to constantly remember why we do what we do. Every week when I meet with my team between services, we go over one of our “Be Attitudes.”

I want to break down for you what our Be Attitudes are:

1. Be Safe
2. Be Courteous
3. Be Engaging
4. Be Consistent

1. Be Safe

When working with kids, you can never be too safe. My perspective is safety has to be paramount in all we do. If parents don’t feel their kid will be safe, they will not bring them. If kids do not feel safe, they won’t stay. If kids don’t come or won’t stay, nothing we do matters. Life change in our context will not happen.

I thought I would post what some of our safety procedures are and ask for feedback as to what you guys do or don’t do.

1. Check-in – We use Fellowship One. I researched all the church databases out there on the market a few years ago, and Fellowship One was just getting started but were already BY FAR the most kid focused/ kid safe program out there. Each family each week gets a randomly generated alpha numeric code printed on a sticker that the parents have to match to the kiddo sticker. Very safe and very fast.

2. In the hall. No person is allowed in the wing were our kids classes take place without a Fellowship One name-tag. The only people that are allowed are approved volunteers, children of the appropriate age, and parents.

3. All workers must fill out an application and have abackground check performed.

4. We never change diapers or assist kids in the bathroom.

5. Kids are not allowed to leave their environment until a parent or guardian picks up their child by displaying their matching name-tag code.

PARENT RECEIPT

CHILD NAMETAG

6. We do tours for adults wishing to see our children’s ministry environments AFTER all the kiddos are gone.

7. If we ever need to page parents, we text them using our church’s Google voice account.

Some people have not liked these changes. But I am committed more than ever to BE SAFE.

2. Be Courteous

Why courteous? Because, like safety, being courteous deals with initial impressions given to new guests and long-time guests alike. We believe that being courteous will go a long way to battle the presuppositions about church and God. We want every kid to know that God loves them and has a plan for them.

How can we practically “Be Courteous”:

1. Smile all the time!

2. Greet each guest by name and try to greet each parent by name.

3. If any guest needs anything we show not tell

4. We are committed to go the extra mile to create an environment where lifechange is possible.

3. Be Engaging

This is one of the big ones for me. Most children’s ministries have the safe thing in mind and are courteous. Being engaging puts you in a totally different ballpark. I know in our kids’ ministry, engagement is something I really want to see.

A couple of years ago, we redid our kids wing (plug JMC, plugworlds of wow). I realized one thing early on: Theme-ing your kids wing is great, but engagement is better. I want to change the way we do church in our kids’ ministry and in other kids’ ministries across the nation. I think we need to engage kids from the moment they step foot on our campus.

As children’s workers, we need to look beyond our children’s ministry culture at times to see how we are limiting ourselves by what has always been done. We need to pray and ask God to open our eyes and ears to see what we are doing that we may think is great but is not engaging the kids we are seeking to reach with the greatest message on earth.

What we are not doing: Putting all our time and effort into one or two big events. What if rather than having five nights of VBS, you made every weekend like VBS? Large events create a bait and switch situation where they experience this crazy awesome, budget busting event only to come back next Sunday to a marginal experience. We have huge cool events and Sunday is a drag. Stop it. Take the money you would use on events and get the volunteers to commit to make Sunday the best.

What we are doing: We are implementing the following formula if you will.

1. Everyone connects with kids all the time.
2. We have a pre-service show. Connect with kids through characters and activities. (We are still working on this one)
3. Main service: We make the Bible story and small group time relational with kids connecting to their leader and each other.
4. We have a post-service show. Connect with kids and parents through character performances, give-aways, and one-on-one interaction.
5. At the end of the day, each volunteer needs to have a name and a face of a kid whose life they impacted through intentional engagement.

Eye contact, knowing a kiddos name, candy, and creative planning go a long way to engaging kids on their level.

I am by no means suggesting that you should do what we are attempting to do. But I will say this: Whatever you do BE ENGAGING. Make it fun, make it memorable, make it stick. As Sue Miller would say “Make it the best hour of their week.”

4. Be Consistent

In the church world, there is always a lot of talk about closing the back door. My take is make the front door larger, and once they enter the front door, make the experience memorable and lifechanging that they can’t wait to come back next week.

I think consistency gets a bad rap. When most of us think “consistent,” we tend to think “boring.” When I think of consistent, I think of Disney. You know what you are going to get, and they set the expectation bar very high. I recently went to Disney for 2 days a few weeks ago. I hadn’t been there in 16 years. Nothing had changed, yet everything was different. They have mastered the art of keeping the constants constant and changing just enough for things to feel fresh and to leave you wondering what will be different next time you come visit.

We as children’s workers need to be consistent in our message, values, and principles, and we need to be every changing in our methods, presentations, and containers that hold the never-changing truth of God’s Word.

So Uptown workers, and anyone else reading this. Lets build high expectations. Lets keep the constants…constant, and the changables…..changable.

I leave you with this thought from the Apostle Paul on what should change and what shouldn’t.

1Cor. 9:22 To the weak I became weak, that I might win the weak; I have become all things to all men, that I may by all means save some.
1Cor. 9:23 And I do all things for the sake of the gospel, that I may become a fellow partaker of it.
1Cor. 9:24 Do you not know that those who run in a race all run, but only one receives the prize? Run in such a way that you may win.
1Cor. 9:25 And everyone who competes in the games exercises self-control in all things. They then do it to receive a perishable wreath, but we an imperishable.
1Cor. 9:26 Therefore I run in such a way, as not without aim; I box in such a way, as not beating the air..

I recently came across notes from a presentation made by a Disney “Imagineer”* at a meeting in 1987.  He gaveMickey’s 10 Commandments when it comes to engaging guests.  I’ve modified it a little bit to fit our world of KidMin, so here are 10 principles to help us engage our guests – Mickey’s Guide to Successful Children’s Ministry:

1. Know Your Audience – Know their level of understanding.  Don’t bore people, talk down to them, or lose them by assuming they know what you’re talking about, or by talking over their heads.
2. Wear Your Guest’s Shoes – Insist that all who serve in your children’s ministry experience your facility and program as a participant as often as possible. All should stop and consider what’s happening through the eyes of your children.
3. Organize the Flow of People and Ideas – Use good story telling and teaching techniques.  Make sure your ministry “groups” are age appropriate and your program flow is systematic.
4. Create Visual Magnets – Lead kids from one segment of the program to the next or from one area to the next by creating “visual magnets” and rewarding them for making the journey successfully.
5. Communicate with Visual Literacy – Make good use of all the non-verbal ways of communication in your ministry – color, shape, form, texture.
6. Avoid Overload – Resist the temptation to teach too much or use too much stimulus in your teaching.  Focus on one point each week and maximize a minimum number of teaching tools to engage your kids.  Provide guidance for further engagement for those who want more.
7. Tell One Story at a Time – Divide your teaching into distinct, logical, organized “stories” so that your kids can absorb the information and clearly travel the path to the main concept.
8. Avoid Contradiction – Every element of your ministry should clearly communicate who you are and what you’re all about.  Facilities, volunteer engagement, teaching styles, etc. all communicate this and should all be cohesive with the same message.
9. For Every Ounce of Teaching, Provide a Ton of Fun –Give kids plenty of opportunity to have fun through participating in the teaching experience and by making the environment rich and appealing to all of the senses.
10. Keep It Clean – Never underestimate the power of cleanliness and routine maintenance.  People expect quality all the time and may not express their satisfaction.  They will, however, often comment on broken, dirty, or disorganized spaces.

So how do our children’s ministries measure up?  Use Mickey’s Guide to Successful Children’s Ministry to evaluate what you offer.

After writing about Developing a Biblical World View in Children, I have not been able to get this question out of my head. If our job as children’s pastors is to do what Matthew 28:19 tells us to do (and I believe it is),“Therefore go and make disciples of all nations,” then what does a discipled child look like? How can we tell where we are hitting the mark if we have not defined and determined what a discipled child is in the first place? Mr. Webster says that adisciple is a follower. Alan Root in his book Disciplification! defines disciplification in three ways:

1. The travels of a disciple
2. The practiced habit of “following”
3. A made up word that simply means the life changes made to become more and more like Jesus each day.

So if our job is to make followers who through life changes and good choices cause them to be more like Jesus, then what actions, habits, and character traits should a twelve-year-old Christ-follower possess?

For years, I think we’ve been guilty of using faithfulness as the major evaluation if a child has been discipled. If a child was faithful to attend plus participate in loads of other children’s ministry activities and programming, then we would send them into the youth ministry and feel like we succeeded. In a few years, we would look them up in the youth group and find they were not there and wonder, “What did the youth pastor do to make this child lose interest?” I have said for years that those of us that teach kids should think of ourselves as foundation specialists. But anyone who has ever built any kind of building knows that the type foundation you build has everything to do with the type of building you can build. In construction, you start with the building plans and then determine what kind of foundation it needs for what you are building. In children’s ministry, I think many of us have been guilty of designing the foundation, then saying to the youth ministry, “Now go fit your building on the foundation we have built,” never one time sitting down and working together toward the end result. Sometimes, the problem has started long before we promote them into the youth ministry, even from one department or ministry to another within the total children’s ministry. We are so territorial; we haven’t worked as a true team and prepared them for the now as well as the next age group. Instead of looking ahead, we have focused on the present, which centers on and around our own ministry responsibilities. When we help other departments and ministries around us be successful, then we’ll be successful. We are all on the same team working toward the same goal. Our mission here at World Outreach Church is to help people become fully devoted followers of Jesus Christ. Our mission for the children’s ministry as well as for our student ministries is to help young people and parents become fully devoted followers of Christ now and forever. You can’t hit the church’s mission without every ministry that makes up the church working on that same mission statement, just breaking it down for their age groups.

Stephen Covey, in his book 7 Habits of Effective People, said it this way, “Habit number 1 is to start with the end in mind.” Why don’t we as staff and ministers sit down together with our next generation ministries and our lead pastors and just plan backwards? Ask ourselves, “What do we want a young adult to know as a part of the congregation?” then let’s back up and look at the college ministry and see what we need to teach there. For this to work, we have to then look at the senior high ministry, then to the middle school ministry, then to the elementary ministries. Then, working backwards, we evaluate our preschool and nursery ministries to see what should be learned. (Did you notice I didn’t use the word taught? I believe just because teaching takes place doesn’t mean learning occurs.) We must get in the habit of defining and evaluating what we do and the results those actions are yielding if we are going to be successful at discipling children.

This is just the first step in making this process a way of life at your church. Years ago, I sat down with my youth pastor, and I asked him, “What do you want the sixth graders I promote into your youth ministry to know and be?” That was a question that took some time to develop. I also think that this list could and would be different from church to church. The bottom line is this: Make a list. If you aim at nothing, you’ll hit it every time. Make it a matter of prayer and work on your list as a team. It’s more than getting children “saved.” It’s time we all move past just getting children saved and help them to live saved. Disciplification is all about how each day gets lived by someone who is saved.

Luke 2:49-52 tells us about Jesus at twelve. It says that He had a desire to be about His Father’s business. It also says He was obedient to His parents. It also says He continued to grow in wisdom. (That’s understanding and knowledge of the Word.) I believe this with all my heart: the voice of wisdom and the voice of the Word is always the same. He also grew physically as well as grew in His relationship with God and with others. I believe this should also take place with those we seek to disciple.

No matter what you place on your list, the children you lead won’t become those things if you don’t do four important things:

1. We must become all of those things. My mom used to say, “What’s good for the goose is good for the gander!” What we expect others to do, we must become these things first. I never want to forget that when I point to others, there are three fingers pointing back to me!
2. Place others who will also serve as models before those you lead. A disciple cannot be made without someone who is willing to be an example. Jesus said something powerful in John 14:9, “Anyone who has seen me has seen the Father.” Think about that, it’s almost mind-boggling. Jesus modeled the Father so others would know God. Could children understand what God is like from us? They should! Children must have someone who is willing to say, “Come follow me as I follow the Lord.” Gone must be the day of saying do as I say not as I do. We must be willing to set an example and model to both kids and adults.
3. Give those you lead what the Bible says about each of the things you want them to do to be a true follower of Christ Jesus.
4. Give them opportunities to do these things. Learning is more than sitting and listening; it’s all about doing. I never apologize for giving people an opportunity to serve and put what they are learning into action.

My dear friend Alan Root goes on to say in Disciplification! that Jesus doesn’t expect us to live the Christian life. Alan writes. “It’s so simple. we have a hard time getting it. You see. the Christian life is lived by dying. Dying to having to have everything your own way. that is.” To be a follower means you are not leading; you are being obedient. That means we obey Him. How can we obey Jesus? It’s simple; we must know His word and do what it says. That’s the art of being a disciple. I believe our kids can be saved and live saved and have a desire to be about their Father’s business more so than desiring the things of the world. We know we have been successful at making a disciple when kids and leaders drop their defenses and surrender to Jesus’ control.

To me, the proof of the discipleship process is in the living. It’s not what you know or what you feel or what you think; it’s knowing Christ, walking by faith, thinking the Word, and doing exactly what it says. That’s the mark of a discipled kid!

 Jim Wideman is an internationally recognized voice in children’s and family ministry. He is a much sought after speaker, teacher, author, personal leadership coach, and ministry consultant who has over 30 years experience in helping churches thrive. Jim created the Children’s Ministers Leadership Club in 1995 that is known today as “theClub” which has touched thousands of ministry leaders each month. Jim believes his marching orders are to spend the rest of his life taking what he has learn about leadership and ministry and pour it into the next generation of children’s, youth, and family ministry leaders.

It’s been several weeks now. We woke up one Sunday morning to the sound of silence. The house was freezing. We looked at the thermostat to discover what we already knew: the furnace was on the fritz.

I’m continually grateful for the amazing people we have in our lives, one of whom came over and helped us diagnose the problem. We needed one part.

One. Part.

This was Sunday, but our furnace was from a major chain store. They’re open seven days a week. We’d be fine.

Or so we thought.

Turns out that they don’t keep this part in stock. We could order it, but that would take two days.

We didn’t have two days. We had six people living in a house where the temperature was holding steady at 59 degrees.

We told them thank you, but no thank you. We’ll take our chances and find a place in town that would be open on Monday. We had space heaters galore, and we’d camp out. No big deal.

Except that we couldn’t find the part in town.

Resigned to the fact that we’d have to use the major chain store, we called them back up to order the part and have it overnighted. We couldn’t order the part. We had to be a “certified technician” to order the part. We’d have to make and pay for a service call to have someone come out to the house, tell us everything we already know, and order us the part at a premium price.

That’s what we did. He confirmed our diagnosis, ordered our part, and showed us on his computer that the part would arrive in two days at the latest.

Part didn’t come. We called. The part was on backorder… indefinitely.

Cue the bad words running through my head.

Thankfully, we have amazing friends. We ended up getting the part from another on-line store, and nine days from the start of this ordeal we had our furnace up and running again.

As I’ve thought about this for the past several weeks, I’ve learned so much about customer service. Companies are amazing when they’re good at it, and when companies are lacking, well, we’d all rather take our business elsewhere.

What does this have to do with kidmin? Well, I’m so glad you asked. Here are some of things I learned through this process:

1. Communication is King:

During this process, it was evident that the different arms of this company weren’t communicating with each other. The parts department knew this part was on backorder. The technician in the field did not. This is a problem. The people that are closest to your customer need all the information necessary to order good service.

Welcome Centers: do your church welcome centers know which rooms are open? Which snacks are being served (allergy questions)? Or where that new family can find the Jr High room?

Front Desk: You may not take every phone call. Does the front desk know your schedule? Do they have basic information about sign-ups and events to answer basic questions?

Cross-Train Staff: Can anyone in your kidmin answer most questions about your ministry? Can anyone step into a volunteer gap when the need arises?

2. Just Help People:

When I called the company after our part didn’t come, no one could help me. Due to dropped calls, I talked with six people, none of whom offered me any solution to my problem. I didn’t have heat in my house, and no one even tried to empathize with me.

There will be times when we’re not able to give parents the answer they want to hear. Still, we need to put ourselves in their shoes. Try to empathize and see if an exceptions can be made due to extenuating circumstances. If not, watch your tone of voice and be full of grace. The person on the other end of this conversation comes to your ministry with a lifetime of story that is impacting this exchange. Let people know that you’re really there to help.

3. Make the Process Easy:

I left out a detail from our story. After canceling the order for the back-ordered part, the part came four days later. I had to return to the parts department at the store and return the part. This process was excruciating. The cashier took all of my information down on a paper form before inputting all of the same information into a computer. What could have been a simple return took almost 30 minutes to complete.

We all have systems and processes in place for registration, volunteer applications, and health-forms. Do the hard work of streamlining these.

Which forms can be electronic on your website?

Can any of your forms serve a dual purpose?

Can you combine information on a single form?

How long does it take for a visitor to register on Sunday morning?

We have access to the greatest story ever told. A story that we want all people to hear, is our costumer service standing in the way of more people experiencing our ministry?

This week, take a look at your processes. Where can you streamline a process or communicate more effectively? Make a plan that you can put to work immediately. Your parents will thank you!